MUGI card cancellation

If you have lost your card, you can cancel it from here by filling out the form below.

You must indicate the personal data that was used in the request

No card matching the input data has been found. Try to review the data; and if the problem persists, contact the User Support Center at 943000117 or at
Name (*)
National identity card (*)
Postal code
First surname (*)
Date of birth (*)
You agree that the personal data you provide us will be processed by GGLA to process your query. (*)
Debe aceptar los términos y condiciones
You can exercise your rights by contacting the Territorial Transport Authority of Gipuzkoa at Easo 74 in Donostia or by writing an email to :
For more information, click here
Tiene que aceptar el recaptcha
Next, we show you all your active cards, as well as the last movements made with each one of them; so that, you can make the checks that you consider appropriate. It should be pointed out that the balance and movements are up until yesterday and are indicative. *
If you confirm the cancellation of the cards, all those indicated above will be canceled and you will not be able to reactivate them again. If you later request a new card, you will have to pay the corresponding amount.


The ATTG offers Gipuzkoa the transport service it needs at every moment, coordinating the different means and operating companies, as well as improving information for citizens.



Easo kalea 74, 1C

20006 Donostia

943 000 117