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MUGI services

Service for users

We solve all your inquiries. Contact us via our service telephone on 943 000 117 or send an email to info@mugi.eus

Lines and Schedules

Discover all the available lines and their schedules. Discover the best option for your needs. Plan your trips!

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Request and Top-Up Points

Discover where and how to top-up your MUGI card

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Accessible Transport and Regulations

The guarantee of a transport service that is accessible to everyone, whether or not they have problems with mobility, sensory communication, perception or different cognitive or mental levels.

"Mobility as a fundamental right for EVERYONE. We are an ACCESSIBLE SERVICE for everyone in an environment that is friendly, SAFE AND COMFORTABLE".

 

FARES
    Conditions

1. urban bus

0 Jump

1 Jump 2 Jumps 3 Jumps 4 Jumps 5 Jumps 2. urban bus 3. urban bus
PASSAGE (TICKET)     1,85 € 2,75 € 5,10 € 7,45 € 9,65 € 12,90 € 1,55 € 1,35 €
PERSONALISED CARD, 1st stretch: 1-20 trips disc. 48% 0,96 € 1,43 € 2,65 € 3,87 € 5,02 € 6,71 € 0,81 € 0,70 €
PERSONALISED CARD, 2nd stretch: 21-50 trips disc. 58% 0,78 € 1,16 € 2,14 € 3,13 € 4,05 € 5,42 € 0,65 € 0,57 €

PERSONALISED CARD, 3rd stretch: 51 or more trips

disc. 90% 0,19 € 0,28 € 0,51 € 0,75 € 0,97 € 1,29 € 0,16 € 0,14 €
ANONYMOUS FARE CARDS disc. 32% 1,26 € 1,87 € 3,47 € 5,07 € 6,56 € 8,77 € 1,05 € 0,92 €
NIGHT BUS     2,50 € 3,50 € 6,10 € 8,45 € 10,65 €  13,90 € 2,00 €  2,00 €
INTRA-MODAL TRANSPORT   Free 0,00 € 0,00 € 0,00 € 0,00 € 0,00 € 0,00 € 0,00 € 0,00 €
INTER-MODAL TRANSPORT   25% The most expensive trip is paid in full and 25% of the cheapest (these fares are calculated for the first stretch of discounts) 0,24 € 0,36 € 0,66€ 0,97 € 1,26 € 1,68 € 0,20 € 0,18 €

1. urban bus:  Donostia

2. urban bus:  Irun and Errenteria

3. urban bus:  Eibar, Zarautz, Arrasate, Hernani, Lasarte-Oria and Oiartzun

 

Reduced fare groups

The same fares are applied on all ordinary and reduced fare cards, with the amount specified in the current table of fares being debited when the card is validated upon boarding the vehicle.

The MUGI system provides bonuses up front, i.e. during the top-up operation the system awards extra credit depending on the type of card in question.

The real cost of travelling on the public transport system is therefore lower for those eligible for bonuses, thanks to the extra credit added during card top-up.

Bonus amounts/extra credit when topping up reduced fare cards

On reduced fare cards the MUGI system adds a bonus in the form of extra credit during top-ups.

Reduced fare groups:

  • Young people (from 6 to 24 years, both included): 25% bonus
  • Seniors (65 years or more): 108% bonus
  • People with disabilities (65% disability or 7 in the mobility scale): 108% bonus
  • Social: 108% bonus
  • Large family:
    • Standard category: 25% bonus
    • Special category: 100% bonus

People in the Young, Senior, Disabled and Social groups may also be members of the 20 or 50 Large family (LF) group. In such cases, the following additional bonuses are applied:

  • MUGI Young+ LF 20: 50% bonus (25 + 25)
  • MUGI Senior + LF 20: 133% bonus (108 + 25)
  • MUGI Disabled + LF 20: 133% bonus (108 + 25)
  • MUGI Social + LF 20: 133% bonus (108 + 25)
  • MUGI Young+ LF 50: 125% bonus (25 + 100)
  • MUGI Senior + LF 50: 208% bonus (108 + 100)
  • MUGI Disabled + LF 50: 208% bonus (108 + 100)
  • MUGI Social + LF 50: 208% bonus (108 + 100)

Integrated Operators

 

 

ATTG

The ATTG offers Gipuzkoa the transport service it needs at every moment, coordinating the different means and operating companies, as well as improving information for citizens.

ATTG CLOSER TO YOU.

Contact

Easo kalea 74, 1C

20006 Donostia

info@mugi.eus

943 000 117